Introduction

Customer satisfaction is our top priority, and we are dedicated to providing high-quality products that meet and exceed your expectations. While we have stringent quality checks in place, we value the importance of resolving any individual concerns you may have with your purchase highly. In this policy we’ll cover our main regulations with regards to refunds and returns. Please read it carefully, and in case you have any questions feel free to contact us!

Hygiene & safety regulations

Due to the intimate nature of the products we offer, and our strict hygiene and safety regulations, we cannot offer standard returns or exchanges on opened products. We kindly request any items to be kept in their original package in case a return and refund is desired. However, we are committed to ensuring you are completely satisfied with your shopping experience, so we’ll always do our best to resolve any inquiries you may have to your complete satisfaction.

If you already opened the package and are not satisfied with the product, please contact us within 30 days of receiving your order, and we’ll do our best to work out a satisfying solution with you. Please provide your order number, describe the issue, and attach any photos if possible.

Quality Concerns

If you receive a product that is defective, damaged, or incorrect, please contact our customer service within 30 days of receiving your order. Provide your order number, describe the issue, and attach any photos if possible. We will investigate the situation and offer a solution, which may include a replacement, repair, or store credit.

Order Cancellation

Orders may be canceled before they are shipped, which is generally within 1-2 days of placement. If you wish to cancel an order, please contact our customer service as soon as possible.

Shipping Costs for Replacements

In the rare event that an incorrect or defect product is received, we will cover the shipping costs for the replacement.

We encourage you to read this policy carefully and contact our customer service team if you have any questions. We’re always eager to work with you to make sure you’re satisfied with our service. Thank you for choosing Kinky-Lingerie.com.

Need help?

Contact us at [email protected] for questions related to refunds and returns.